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Your BDC on the customers who are ready.

The AI takes the first answer. Your people take the buyers.

The 11 PM text, the Saturday overflow, the lead that lands while every agent is on the phone. AutoBook gives each one a real answer in seconds and a booked time, then hands your BDC the customers who are ready for a person, with what they want written down.

Thursday 11:04 PM
Is the white truck still there? I could come Saturday morning.
It is, it's on the lot. I have Saturday at 9:30 or 11. Which works?
11. And I've got a trade.
You're booked for Saturday at 11 with Priya. I'll let her know about your trade.
Priya's To doReady buyer
Dana, the white truck
Test drive booked Saturday 11:00. Has a trade.
"11. And I've got a trade."

Your agents can't be on every line at once.

Saturday the phones ring off the hook. Sunday night's leads sit until Monday. By the time someone calls back, the customer has heard from the store down the road.

44%

of sales callers to US dealerships never reach someone who can help them.

Car Wars 2026 Mid-Year Review (US)
50% more

units sold from the same web leads by US dealers who move from under 40 to over 80 on Pied Piper's Internet Lead Effectiveness score.

Pied Piper ILE study, 2025 (US)

How it works.

01

The AI takes the first answer

Every lead, call, text, chat and email gets a real answer in seconds, any hour: whether the car is on your lot, the posted price, and real open times.

02

It does the routine work

Booking, confirmations, reminders, rebooking and follow-up, done the same way on every shift, by selling rules you write in plain English.

03

Your BDC gets the ready ones

A ready buyer, or a customer who asks for a person, lands as one row on the To do, with a band that says why and quotes what they said.

What you get.

The 11 PM texts, answeredReal answers and a real appointment inside your hours. Nobody is paged overnight; the push arrives when the desk opens.
The Saturday rush, coveredIt answers your line, books sales and service, and puts callers through to the right desk.
Hand-offs with a briefBefore a transfer, your agent hears who is calling and why. A written hand-off quotes what the customer said.
Appointments that holdReal open times with a named rep, then a confirmation and reminders with a link to move or cancel.
The same answers on every shiftYour rules live in the system, so the store's answers don't change when the person in the seat does.
Coaching with evidenceEvery time a rep was needed gets an overnight one-to-five rating, with quotes from the conversation.

Write 'never push a trade on the first message' once, and it's followed from then on.

What reaches your BDC.

Only the customers who need a person: a ready buyer, flagged with a buying-readiness score; a customer who asked for someone; a question only your team can answer. Everything else, the AI keeps handling.

Follow-up on a steady rhythmUp to four by default, never more than two a week, never at night. A reply stops them; when they run out, a person takes the deal.
Campaigns that book the repliesLease ending, service due, declined work, win-back and recall. The AI writes each message and books the replies.
AI calls in campaignsThe AI phones each customer on the list, introduces itself and the store, and tries to book.
Only the calls your agents missYour BDC rings first, and the AI picks up any call nobody answers.

Questions dealers ask.

We already have a BDC.Great, keep them on the calls that need a person. AutoBook takes the first answer, the 11 PM texts and the Saturday rush, and hands your people the customers who are ready.
Will customers hear from three different people?No. Each customer has one owner; other reps can message the owner but can't take the customer. Every message shows who wrote it.
What if nobody picks up a hand-off?At the deadline the AI sends its best complete reply, and the hand-off stays with its owner. The clock counts only working time.

Be the 11 PM customer.

Ring our demo store any hour and be the customer. Ask about a car, haggle, book a test drive. The confirmation is real.

CALL OUR DEMO STORE
(437) 476-8483
The same AI that would answer your line.
CALL OUR SALES LINE
(647) 697-6609
Ask anything, and it can ring the demo store for you on the same call.
BOOK A WALKTHROUGH
15 minutes
The inbox, the app, and your store's own numbers, with our team.
AutoBook · auto-book.casupport@auto-book.ca