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A full shop. Not a full phone queue.

Your advisors on the drive. Not on the phone.

AutoBook picks up your service line, books and moves visits in your DMS, and answers "is my car ready?" from the repair order. Your service board moves on its own, and outreach to your own customers books the open times on your calendar.

Thursday 2:10 PM
☎
Incoming callService line · answered by AutoBook
Caller
Hi, is my car ready yet?
Not yet. It's still in the shop and the repair order is open. Your advisor will let you know the moment it's ready.
Perfect, thanks.
Service boardToday
Requested3
Booked14
In the shop9
Ready for pickup4
Done today11

Every car you service is a car you could sell next.

Your service lane keeps customers with your store. Today, the phone keeps your advisors away from the customer in front of them.

3 in 4

US service customers say they'll buy their next car from the dealer that services it.

Cox Automotive Service Industry Study, Nov 2025 (US)
What happens today
  • The 7:30 rush hits, the phone rings, and the advisor leaves the customer at the counter to answer it.
  • Tire season piles everyone into the same two weeks and the same Saturday mornings.
  • Every new BDC agent books differently, and the mistakes land in your bays.
  • No-shows leave flat-rate techs standing around with no hours to flag.

How it works.

01

It takes the phone off the advisor

It answers your service line, books, moves and cancels visits in your DMS, and answers "am I booked?" and "is it ready?" It puts a caller through to an advisor only when they really need one, with a briefing first.

02

The board moves on its own

Requested, Booked, In the shop, Ready for pickup, Done today. An open repair order moves the car to In the shop, the advisor taps Car ready once, and a paid repair order closes the ticket.

03

Outreach fills the calendar

Pick an audience from your own customers, see the reach, and the AI writes each message. Replies are booked into real open times from your DMS, so the work lands where the shop has room.

What you get.

Your service line answeredDays, nights and weekends. A caller who rings out gets a text back and lands on the service desk's To do.
Staff book in your DMS in one stepFrom the customer record, the advisor sees the car's last service and open times, picks wait or drop-off, and books.
Booked the same way every timeAI, booking page or staff, every booking goes through one door that finds the right record and car and uses your own service code.
Reminders on every visitIncluding visits booked at the counter in your DMS. "I need to move it" becomes a new time in the same thread.
One service number, one shared inboxTexts, calls and email on the store's number, on web and in the app. When an advisor leaves, the history stays.
The unhappy customer caught earlyA frustrated customer is escalated to staff the same day, while the car is still in the shop.

The advisor taps Car ready once, and the board, the customer record and the AI all know.

Fill the slow days. Fix what comes next.

Campaigns go only to your own customers, start gently, and run up to a daily limit. A reply or a booking ends it for that customer.

Tire season, booked earlyStart the campaign weeks before the rush, filtered by car and service history, so the swaps spread across the season.
Service due, from their own visitsFirst service, maintenance intervals and declined work, written about their car and their last visit.
Recalls that reach the ownerUpload the recall's VIN list. Owners hear by text and email, including those only in your DMS.

Questions dealers ask.

We already have a service BDC.Great, keep them on the calls that need a person. AutoBook takes the first answer, the evening requests and the 7:30 rush, and hands your people the customers who are ready.
What happens when an advisor leaves?Their customers stay with the store. Every text, email and call was on the store's service number, and deactivating them hands their open tickets to a successor in one step.
Can we turn it off if something goes wrong?Yes. A manager can pause it for the whole store with one switch, and any advisor can put a single customer on Approve first, where the AI drafts and a person sends.

Call our service line yourself.

Ring our demo store and book an oil change, then call back and move it. The confirmation is real.

CALL OUR DEMO STORE
(437) 476-8483
The same AI that would answer your line.
CALL OUR SALES LINE
(647) 697-6609
Ask anything, and it can ring the demo store for you on the same call.
BOOK A WALKTHROUGH
15 minutes
The inbox, the app, and your store's own numbers, with our team.
AutoBook · auto-book.casupport@auto-book.ca
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