Your reps run their day from an iPhone or Android app: one To do list of the customers who need a person, one inbox for every channel, and calls and texts from your store's number, never their own. Every night, managers get a review of how each rep handled the customers who needed them.
What happens at a lot of stores today.
AutoBook Agent handles the routine conversations. To do holds only the customers who need a person, one row each, most urgent first, and each row opens exactly where the work is.
Reps text, email and call from the app, and the customer sees your store's number. Calls are transcribed into the customer's thread, so the next person knows what was said.
Every time a rep was needed gets a one-to-five rating with quotes from the actual text or call. A manager can send the rep one coaching note from the review.
A caller asks for their salesperson and it rings that rep's app, never their personal number.
The relationship lives on your store's numbers and inbox, not on someone's phone.
Book a walkthrough and we'll show you the app your reps would carry, or ring our demo store and be the customer.
AutoBook