Will customers know it's AI?Asked directly, it says it's the store's AI assistant in a shared inbox your team reads; on a call, the store's virtual assistant. It never claims to be a person.
What if it gets something wrong?It can't go past your price, and anything it doesn't know for sure, it asks your rep. A manager can pause it for the whole store with one switch, and any rep can put a customer on Approve first, where the AI drafts and a person sends.
Our customers want to talk to a person.They still do, faster. It books them with their own salesperson and rings their rep for calls. Nobody waits till Monday.
Which languages does it speak?The language the customer writes or speaks, on every channel. English and French are the languages we build for: booking pages, confirmations and opt-outs come in French written by hand, not machine-translated.
Are calls recorded?No. Calls are transcribed into the customer's thread so your team can read them, never recorded.
Can it call my customers?Yes. It answers every call, and your reps call customers from the store's number in the app, with each call transcribed into the thread. In campaigns, it phones your customers itself, introduces itself and the store, and tries to book them.
We already have a BDC.Great, keep them on the calls that need a person. AutoBook takes the first answer, the 11 PM texts and the Saturday rush, and hands your people the customers who are ready.
Will it take customers from my reps?No. Reps own their customers. A customer with a rep only ever gets that rep, and the AI is the safety net when the rep is busy or off.
What happens when a rep leaves?Their customers stay with the store. Every text, email and call was on the store's number, so the history stays, and when you deactivate them you pick who takes their customers and open work.
We're a group with several stores.That works. Each store gets its own numbers, hours, desks and settings, and anyone who works across stores switches between them in one tap.
AutoBook