In Explore: Fill your service bays

Fill your service bays.

Booked into your DMS. And back again.

Customers book by call, text, chat or your booking page, straight into your DMS. "Is my car ready?" gets a real answer without pulling an advisor. And the brakes they said no to in the spring come back to your bays.

Tuesday 9:14 AM

Service desk

Hi Dana, it's the service team. When you were in back in March, we flagged your front brakes and you said next time. They're due now. Want me to book them in?

Yeah, I should. Anything Saturday?

I can book it for you now. Saturday at 8:00 or 9:30. Which works?

8, and I'll wait.

You're booked Saturday at 8:00 for your front brakes. See you then.

✓

Front brakes bookedSaturday 8:00 · in your DMS

The customer in your service lane is your next car sale.

Keep them in service and they keep coming back to buy. Today, a lot of them drift away between visits.

3 in 4

US service customers say they'll buy their next car from the dealer that services it.

Cox Automotive Service Industry Study, Nov 2025 (US)

What happens today

"Is my car ready?" calls all afternoon, and nobody can say without walking back to the shop.
The tech flags the brakes, the customer says next time, and nobody ever calls back.
New-car buyers skip their first service, and owners stop coming once the warranty ends.

How it works.

It books straight into your DMS

By call, text, chat or your booking page, it offers real open times from your DMS service calendar and books each concern under your own service code.

It answers while the car is in

"Is my car booked?" and "is it ready?" are answered from the ticket and your DMS. It never calls a car ready while the repair order is still open.

It brings them back

When declined work, a first service or a maintenance interval comes due, it writes to your own customers with the details from their record, and books the reply.

What you get.

Booked straight into your DMSOnly real open times, so a confirmed time stays confirmed. When it can't book, the desk finishes it in one tap.

A booking page with a codeThe customer proves who they are, then sees their own cars, your service menu with prices, and the work they declined.

One price, every channelService prices come from your own rate book, the same by phone, text, chat and the booking page.

Reminders for every visitIncluding visits booked at the counter in your DMS. "Can't make it" becomes a new time in the same thread.

Declined work followed upFrom your DMS repair orders or added at the counter. It names the actual item, books the reply, and a paid repair order closes it.

Recalls reach every ownerUpload the recall's VIN list and owners hear by text and email, including those only in your DMS.

Upload a recall VIN list and every affected owner hears, even those who said no to promotions.

From drop-off to pickup.

"Is my car ready?" answeredBy phone or text, from the ticket and your DMS, without walking back to the shop.

Car ready in one tapThe advisor taps Car ready and gets a text to edit and send. The ready message always goes out from a person.

A board that moves itselfAn open repair order moves the car to In the shop, and a paid one closes the ticket on its own.

Questions dealers ask.

Do you work with my DMS?Yes. It books service straight into your DMS, and we set up the connection to yours when you sign up.

Will it tell customers their car is ready on its own?No. The first ready message is never sent automatically. The advisor taps Car ready and sends the suggested text, or calls first.

Are we allowed to text these customers?Every message passes one permission check against the customer's consent record, and unsubscribes in your DMS are honoured. Recalls still reach people who said no to promotions.

Book a service visit yourself.

Ring our demo store and book an oil change. Watch how fast it books you.

CALL OUR DEMO STORE

(437) 476-8483

The same AI that would answer your line.

CALL OUR SALES LINE

(647) 697-6609

Ask anything, and it can ring the demo store for you on the same call.

BOOK A WALKTHROUGH

15 minutes

The inbox, the app, and your store's own numbers, with our team.

AutoBook · auto-book.casupport@auto-book.ca

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