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Speaks your customers' language.

They write in their language. You read it in English.

AutoBook answers every customer in the language they write or speak, on text, email, website chat and calls. When they switch, it follows. Your team reads any thread in English with one tap.

Tuesday 7:18 PM
Customer
Hi, is the white SUV from your website still there?
It is, it's on the lot. Want to come see it this week?
Customer switches to French
Oui! Je préfère continuer en français. Samedi, c'est possible?
Bien sûr. Samedi, j'ai 10 h ou 13 h 30. Lequel vous convient?
10 h, parfait.
C'est réservé pour samedi à 10 h avec Sam, qui parle français. À samedi!
✓
Test drive bookedSaturday 10:00 · with Sam, who speaks French
Staff viewShow in English

A customer who has to switch to English is a customer you can lose.

Your store serves people in more than one language. Here is what often happens today.

The reply comes back in EnglishA shopper writes in French, and the answer, the confirmation and the reminder all arrive in English.
The right rep is on the floorSomeone on your team speaks the customer's language, but the booking goes to whoever is up next.
Nobody can read the threadThe message sits unanswered because the people on shift can't tell what the customer asked.

How it works.

01

It answers in their language

Every message is read for what the customer meant, and their language. It replies in the language they write or speak, and switches when they do or when they ask.

02

It books someone who speaks it

Reps list the languages they speak on their profile. A customer who asks for someone who speaks their language is booked with a rep who does, when one is free.

03

Your team reads it in English

Any rep can show a thread translated into English with one tap, right in place. Toggling back to the original is instant.

What you get.

Every channel, one languageText, email, website chat and calls all answer the customer in the language they use.
It follows the switchA customer who changes language mid-conversation gets the next answer in the new one.
It remembersA customer who wrote in French once gets later reminders and receipts in French.
The right rep, without moving anyoneA rep who speaks the language helps, and a customer who already has a rep keeps them.
French brochuresA French customer gets the manufacturer's French brochure when there is one.
Your terms, exactlyPrice and payment disclosures go as your exact English sentence, with a translated copy beneath.

A customer switches to French mid-call and it just follows them.

French, written by hand.

The messages that matter most are written in French by people, not machine-translated.

Booking pagesThe customer proves who they are with a code, then picks their car, services and a real open time, in French.
Confirmations and remindersEvery visit is confirmed by text and email in the customer's language, and the reminders follow.
Opt-outs and fixed messagesOpt-out, legal and verification lines are never machine-translated. "Arrêt" works like STOP.

Questions dealers ask.

Which languages does it speak?The language the customer writes or speaks, on every channel. It switches when they do, or when they ask.
What if nobody on my team speaks it?It keeps helping the customer in their language and says so honestly, without promising a call from someone who speaks it. Your team reads the thread in English with one tap.
Will it take a customer away from their rep?No. The language match is a preference, never a requirement. A rep who speaks the language helps, and the customer's own rep stays the owner.

Call it in French.

Ring our demo store and be the customer. Start in English, ask about a car in French, and watch it follow you. The confirmation is real.

CALL OUR DEMO STORE
(437) 476-8483
The same AI that would answer your line.
CALL OUR SALES LINE
(647) 697-6609
Ask anything, and it can ring the demo store for you on the same call.
BOOK A WALKTHROUGH
15 minutes
The inbox, the app, and your store's own numbers, with our team.
AutoBook · auto-book.casupport@auto-book.ca
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